PT. Eresha Technologies was established in 1988, provide services in and
Telecommunication. As an Telecommunication & IT Solution (Internet Service
provider, Network Security, & Multimedia service) company.
Due to our rapid growth, we are seeking highly motivated individuals to join
our team for the position as mention below:
1. *Customer Support - Code : CS*
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Requirements :
- University graduate
- Capable in team or individual work
- Able to work on weekend
- Excellent communication skills
- Customer service oriented and customer focused skills
- Good listening skills and articulate in resolving problems over
the phone
- Provide log trace for network analysis using network analyzer
- Able to work on 24 x 7 shift rotation basis
- Perform operation and maintenance 24 x 7 for internet via OSS
- Emergency support and standby on 24 x 7 basis for the services
- Understand the call centre environment
- Process inbound and outbound 1st level customer interactions via
phone, e-mail, fax voicemail or online
- Certifications like CCNA, CCNP, CCDA or CCDP shall be advantageous
Main Role & Responsibilities :
- Responsible for handling all inbound and outbound calls related to
technical queries and explanations
- Provide 1st and 2nd level technical helpdesk support and escalate
to Network Control Centre for 3rd level support
- Responsible to respond customer problems directly or through internal
customer interface
- Solves technical problems
- Monitor customer's network performance and diligently perform
diagnostics on any fault/alarm when need arises
- Responsible for collecting, analyze, processing the data and
making the report for the customer
- Provide technical solution ( Recommendation) and support to
customer
2*.** **Receptionist - Code : RSCP*
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Requirements :
- Diploma graduate
- Preferably 1-2 year experiences
- Active English with oral and written
- Has pleasant personality
Please send your application letter and CV to
HRGA Dept.
PT. Eresha Technologies
Graha Iskandarsyah, 3rd Floor
Jl. Iskandarsyah Raya No. 66 C
Kebayoran Baru
Jakarta 12160
email to aulia.dewi@ereshatech.com or
ayu.dwinita@ereshatech.com<dwinita.ayu@ereshatech.com>
Only short listed candidates will be contacted for further selection
Lowongan Kerja IT
